We require more than 24 hours notice for a cancellation or reschedule otherwise fees may apply, which can be up to the full session cost.

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Please read this policy carefully. You do not have to agree to this policy however we will be unable to provide you with the service without your agreement.

The act of booking any appointment with our service means that you agree to this policy in full.

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1. Why do we need this cancellation policy?

• It is not possible to fill a session with short notice.

• Your therapist/coach dedicates significant time and care to session planning and preparation.

• To be fair to other clients who would have taken the appointment time if given sufficient notice​.

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2. Cancellation notice required to avoid fees:

• For all appointments we require at least three (3) full business days notice of cancellation.

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3. What is meant by a “business day”?

Business days include any normal weekday other than a public holiday or office closure period, between the hours of 9am and 5pm.

For example, notice given on a Thursday at 2pm for an appointment at 2pm the following Tuesday is three business days – assuming no public holidays fall in between.

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4. What is the cancellation fee?

• For all therpay/coaching appointments the cancellation fee is 50% of the full consultation fee within 72 hours (portion carried over into next appointment).

• For all therpay/coaching appointments the cancellation fee is 100% of the full consultation fee within 24 hours.

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5. Are there any exceptions?

IF your therapist/coach is able to offer a suitable alternative time within the SAME calendar week and you reschedule (and attend) the rescheduled appointment, a cancellation fee may not apply.

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If a cancellation fee is charged under this policy and you do not pay the fee promptly we will be unable to continue providing you with the service. We also reserve the right to take any further reasonable action necessary to recover any unpaid fees and to bill you for any reasonable additional costs incurred in taking such action.

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Therapy and Coaching are a process and a commmitment with work by both parties, it is important to meet all schedule commitments to each other. We hope you find this to be a fair and reasonable policy and we thank you for your understanding and cooperation.